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Grant Packard

consumer 
language
enthusiast

Hello, I'm Grant.

I'm an associate professor of marketing at the Schulich School of Business at York University in Toronto, Canada.


I study the consumption and production of language. My research examines things like how and why consumers talk about products in reviews and social media, the words service and salespeople use when speaking to customers, how people consume the things other people say in these persuasion settings, and how language is consumed as part of cultural products (e.g., lyrics, articles, labels). 


My work has been covered by CBCThe Globe and MailHarvard Business ReviewNational GeographicNPR, and The Wall Street Journal and others. My original research appears at outlets such as the Journal of Consumer Psychology, Journal of Consumer ResearchJournal of Marketing ResearchMarketing SciencePsychological Science, and MIT Sloan Management Review. I currently serve as a member of the editorial review board at the Journal of Consumer Psychology, Journal of Consumer Research, and the Journal of Marketing.