Grant Packard
consumer
language
enthusiast
Hello, I'm Grant.
I'm an Associate Professor of Marketing and Director of the Master of Marketing (MMKG) program at the Schulich School of Business at York University in Toronto.
I study language in the marketplace. Things like how and why consumers talk about products in reviews and social media, the words service and salespeople use when speaking to customers, perceptions of things other people say to persuade or inform, and how language shapes cultural product success (e.g., song lyrics, writing).
My work has been covered by CBC, The Globe and Mail, Harvard Business Review, National Geographic, NPR, The Wall Street Journal, and others. My original research appears at outlets such as the Journal of Consumer Psychology, Journal of Consumer Research, Journal of Marketing Research, Marketing Science, Psychological Science, and MIT Sloan Management Review. I currently serve as associate editor at the Journal of Consumer Psychology and the Journal of Consumer Research, and as an editorial board member at the Journal of Marketing.
Curious? Check out some press coverage below, access the original research papers, read my bio and CV, or contact me!
Forbes, "13 Phrases That Will Make a Sales Script Sound 'Canned'"
Discover Magazine, "People Like Songs About 'You'"
MIT Sloan Management Review, "Speaking to Customers in Uncertain Times"
Harvard Business Review, "The Words and Phrases to Use When Talking to Customers"
Wall Street Journal, "Why Customer Service Reps Should Say 'I,' Not 'We'"
Globe and Mail, "Why Saying 'I' and not 'We' Matters When Engaging Customers"
Nature, "Replication Failures in Psychology Not Due to Study Populations"
The Atlantic, "Psychology's Replication Crisis is Running Out of Excuses"
Psychology Today, "Why Do Some Songs Become Popular?"
Globe and Mail, "Attention Online Shoppers: Beware the Know-it-All Reviewers"
